FAQ

Sometimes you want a gift to be more than just a gift. Watch engraving is something that will add a personal touch to any item. It is perfect for all occasions, whether it is a birthday, wedding, anniversary or engagement. It adds a special touch to jewellery for any occasion. The watch then becomes more than just a timepiece; it becomes a sentimental piece for the rest of your loved ones’ life. In order to assess whether we can engrave a watch, we would need to see the watch beforehand. Once we have seen this, we will be able to confirm whether we can engrave the back or not. Whilst engraving is a service we provide on a range of watches, due to the various types of metal on some watches and the existing text that may be present on certain models, it can be difficult. To find out about our watch engraving prices and guidelines, please get in touch with our Chapelle Jewellery customer services team or visit our nearest store for more information. With 24 stores across the country, you can be sure that we will be able to cater to your special needs. Simply call us on 0115 9400 500, or get in touch with us via the contact form on the contact us page. Once we have received your enquiry, we will get back to you as soon as possible. Make the gift truly one of a kind with our watch engraving service.

When you buy a watch, it is important for the product to fit comfortably on your wrist. This is where a watch adjustment can help. For the most part, watch adjustment is a relatively simple procedure that involves a slight modification to the watchband, depending on the material. When it comes to watch adjustment, Chapelle Jewellery can carry this service out before the product is sent out to you - if the item is purchased online. Alternatively, the watch can be returned to us to be adjusted. However, if an item has been purchased in store, one of our store team members can advise on the best option for watch adjustment. Whether it is removing one or few links, we can help. It is important to have your watch fit comfortably on your wrist, regardless of the size. As we are experts in watches and jewellery, we can deal with your watch adjustment enquiries without any problem. You can get in touch with us for more information on this service. Either call us on 0115 9400 500, or you contact us online using the contact form located on the Contact Us page. If the enquiry is in relation to an item you purchased through one of our 24 stores, your enquiry may be dealt with faster if you visit the store you purchased the item from. Regardless of the nature of your enquiry, please do not hesitate to get in touch with us.

Engraved jewellery is a service we offer for a number of jewellery pieces. Much like jewellery repair, we will need to assess the jewellery piece before we undertake the personalisation as this is a specialised service. Our personalised range includes jewellery such as silver necklaces, bracelets and pendants. All of these can be engraved onto, depending on our assessment. Take a look at our range here. Engraved jewellery adds a personal touch to any jewellery piece and will undoubtedly be kept as a sentimental piece for years to come. It is suitable for any occasion, whether it is for Mother’s Day, Christmas, a birthday or an anniversary, it is a gift that is ideal for any time of the year. To see if we can personalise your jewellery, you will need to visit one of the Chapelle Jewellery instore branches in 23 locations across the United Kingdom. Alternatively, get in touch with us online to see if your jewellery is eligible for personalisation. For more information on any of our personalisation services, including engraved jewellery, get in touch with your nearest Chapelle Jewellery branch, or you can get in touch with us using the online form on the Contact Us page. if you would like to speak to someone and are not near a Chapelle Jewellery branch, you can call us on 0115 9400 500. Get in touch with us today to see how we can help with your jewellery personalisation needs.

A quartz watch operates through the use of a tiny piece of quartz in the heart of the watch. Generally shaped like a two-pronged fork, this piece of quartz vibrates 32,768 times each second - halved 15 times, this number equals to one. The electronics within the watch do exactly this - convert the vibrations to a unit of time – to one second. What exactly is a quartz watch? The science behind the quartz watch is slightly complex. Each piece of quartz crystal is roughly the size of a grain of sand. When pressure is applied to these crystals, a low electrical current is generated on the crystals’ surface. Conversely, when a quartz crystal is electrified, it is ‘squeezed’. If a particular current is passed, the crystal vibrates constantly – the effect that is produced by something like a battery in a watch.

The fundamental difference between a quartz movement watch and a mechanical movement watch is that mechanical watches’ hands ‘tick’. These will have a continuous, ‘sweeping’ movement. Quartz watches, on the other hand, will have individual ticks, indicating a quartz movement. An increased level of shock-resistance and accuracy are the two of the selling points for these watches. But, mechanical watches can be higher in price due to their intricate, technological designs. Unlike that of a quartz watch, which can often be a fraction of the price. Take a look at our extensive range of discounted quartz watches with up to 50% off across the range.

An automatic watch is a ‘self-winding’ watch that harnesses the natural movement of the wearer’s wrist. Compared to a manual watch, the automatic requires little maintenance in terms of winding and will not require a battery replacement. As long as the watch is worn on a regular basis, it will require no manual winding. Automatic watches have been around since 1929, but the fundamental premise of the watch has remained the same since. Initially utilising a ‘bumper’ or ‘hammer’ system, the pivoting weight moved with the wearer, moving back and forth to 180°.

A true innovation when it comes to timepieces, automatic watches are economical, practical, and truly functional. What is an automatic watch? An automatic watch works is very much like a manual watch, with the exception of an extra component in the automatic variation. The extra component is a rotor, which is connected to the movement, and is what allows for the free rotation. Each wrist movement causes a spin of the rotor, which transfers energy and winds the mainspring.
As long as the watch is worn regularly, maintenance will be something that can be overlooked due to the long-lasting nature of these watches. One of the main benefits of this type of watch is that it can be consistently wound and it will never break.
Our selection of watches features manual, quartz and automatic varieties. See our range of automatic watches here, many of which have up to 50% off.

Cubic zirconia, also known as CZ, is a synthetic material that serves as an affordable alternative to diamonds. It looks like a diamond, but lacks the fundamental qualities that make a diamond, a diamond. Knowing exactly what the material is will better allow you to make a decision when it comes to cubic zirconia.

The manmade material is widely utilised in almost every type of jewellery because of its versatile nature. Compared to diamonds, cubic zirconia is less expensive as it is a manmade material, unlike diamonds that are a naturally occurring substance. A few more differences between diamonds and CZ:

  • The hardness of a diamond is a rating of 10 on the Mohs hardness scale, whereas cubic zirconia has an 8
  • Diamonds are generally cut much differently than cubic zirconias
  • Cubic zirconias are usually equivalent to a ‘D’ on the diamond grading scale
  • The density of a cubic zirconia gemstone is 1.7 times denser than a diamond

Cubic zirconia is made through the melting of powdered zirconium and zirconium dioxide together and heated at a temperature of up to 2,750°C. Once this is done, nucleation causes crystals to form and grow until the melted solution solidifies.
We stock a range of cubic zirconia jewellery, such as bangles, bracelets, and earrings. If you have any questions or enquiries about our cubic zirconia range, you can get in touch with us on 0115 9400 500, or you can email us on customerservices@chapelle.co.uk.

What is sterling silver? Sterling silver is a material that is part silver and part metal alloy. It is primarily used in silver jewellery and giftware, for example. Silver (also known as fine silver) is usually 99.9% pure silver. Because of the high percentage of pure silver in this metal, it can be difficult to create everyday items due to its softer nature, that sterling silver can otherwise create. Two of the major differences between sterling and fine silver are: 1. Sterling silver is highly sensitive to water and air, meaning it is easily tarnished on the surface. Silver, much like gold, will not tarnish even when in constant contact with water and air 2. As previously mentioned, because sterling silver is 92.5% pure silver and 7.5% metal alloy, it is less expensive, much like copper. Fine silver, on the other hand, 99.9% silver, making it more expensive
Other metals in the alloy part of sterling silver are usually steel, copper or iron – metals that retain shape. This means items such as flatware can retain shape because of the strength of these metals.

Now that the question “what is sterling silver” has been answered, how is it made? Usually mined from ore using large mining equipment, the silver is melted down and combined with the metals to create sterling silver. It is then marked with a stamp for authentication and then moulded into its final product.
Chapelle Jewellery have a large range of sterling silver jewellery. We have earrings, neckwear and rings, with up to 50% off across all ranges. For more information about our product, get in touch with us on 0115 9400 500.

Rhodium is a metal that is silvery-metal in appearance and is one of the world’s most expensive precious metals. It is highly reflective and is used as an expensive alternative to silver jewellery.

Rhodium is roughly six times more expensive than gold by weight. Trace amounts are usually found in platinum or nickel ores, with 80% of the world’s supply coming from South Africa.

What exactly is Rhodium plating? Rhodium plating is process known as metal deposition and is used to coat materials with a protective and decorative layer of Rhodium. Providing a bright and hard wearing appearance when applied, it greatly enhances not only the appearance, but also the life of the metal to which it is applied.

Whilst it is durable, Rhodium plating will not last a lifetime. It can vary depending on the type of jewellery, the amount of wear it receives as well as the thickness of the plating along with quality.
Chapelle Jewellery have a variety of Rhodium and Rhodium-plated jewellery, some of which qualifies for 0% interest free credit. To learn more about this, visit theinterest free credit page. For more information about our products and what we offer, you can get in touch with us at 0115 9400 500. Alternatively, you can email us on customerservices@chapelle.co.uk, and we will get in touch with you as soon as possible.

Metals vary hugely depending on a number of factors. Metals that are used for jewellery, such as platinum, silver and white gold, for example, are some of the most commonly used when it comes to jewellery. What is the actual difference between silver and white gold?

  • Silver o Silver is rarely found in its purest form, more common is sterling silver. Sterling silver is 92.5% silver with smaller amounts of metal such as copper and iron, for example o Pure silver is 99.9% silver and is harder than gold o It is more durable but also makes it harder for jewellery makers to create delicate pieces of jewellery with it 
  • White Gold o White gold contains amounts of gold along with other metals. The colour of white gold is similar to that of silver, but its makeup is very different o It is a softer metal to work with, making it easier to form into shapes and sizes for jewellery, for example o Purities of white gold vary, and pieces with a higher percentage of gold are usually more expensive and valuable than those with lower ratios

Both these metals are different but are equally as desirable when it comes to jewellery. Platinum, however, is a metal that is extremely hard wearing and is also denser than some other metals.

Platinum is a metal that is commonly used in jewellery, most often in its purest form (usually 95%). Whilst its durability is unmatched compared to white gold and silver, the cost of this material reflects this.
Often found in thin layers of sulphide ores, these are usually found within mafic igneous rocks from underground and open-pit mines.

Aside from cost, the primary differences between white gold, silver and platinum are weight, density, and longevity. Platinum will often be twice the price of a basic 18ct white gold ring.
For more information about any of these metals or jewellery we offer, please do not hesitate to get in touch with Chapelle Jewellery on 0115 9400 500, or email us on customerservices@chapelle.co.uk.

A hallmarked item is a quality control mark that represents the purity and fineness of a particular piece of metal or jewellery. Traditionally, a hallmark provides an indication as to: • Who manufactured the item • What its standard of fineness is • The year in which it was marked and tested

Hallmarks will often include marks on the jewellery that indicates which British assay office it was authenticated at. For example:

These marks represent their respective assay offices. There are currently only 4 assay offices in the United Kingdom. Silver, gold, platinum and palladium for example, feature numbers on their hallmark. These numbers are 800, 925, 958 and 999. These numbers indicate the fineness of the metal, and in the case of silver, it indicates how many parts of it contains pure silver.

Gold hallmarks, for example, feature numbers that relate to how many carats the gold item is.


The letters indicate the year in which the item was hallmarked.

Hallmarks are important as they identify the value and legitimacy of an item. The initial idea of a hallmark was introduced into the UK in 1300, when the London assay office Leopard’s head was used across both gold and silver. After this, early methods of hallmarking have been used since 1363, with the concept mirrored from France, who introduced the idea in 1355. From 1378 onwards, the town marks (shown above) were required to be a part of hallmarks For more information about hallmarked jewellery, you can get in touch with Chapelle Jewellery at 0115 9400 500. You can also contact us through the contact form to get in touch with us online.

White gold has been a popular choice for jewellery since the 1920’s. Up until that point, silver was used for many pieces of jewellery, but people began to tire of keeping up with the maintenance of the material when it began to tarnish. Platinum was another popular choice, but it was expensive, and so, the idea for white gold was born.

(18CT WHITE GOLD CANADIAN ICE 50PT PRINCESS DIAMOND SOLITAIRE RING)
In simple terms, there is no such thing as natural white gold, it just doesn’t exist and is man-made to meet the demands of the consumer. White gold is simply gold mixed with white metals such as silver and palladium, which act as bleaching agents to lighten its colour, but also add strength and durability.
However, the end result isn’t the bright white metal that we all know and love. The shine comes from a coating of rhodium, an extremely precious and valuable member of the platinum family. Rhodium itself is too brittle to make jewellery from but when used as a coating it creates the intense bright white shine that people adore.
As the rhodium is applied in a thin layer, it will wear down over time to reveal the true colour of the 9ct white gold that shows through as a pale yellow colour. Rhodium can wear off at different speeds depending on a number of outside elements. For example, if your ring comes into contact with cleaning products or cosmetics, or is worn whilst doing manual work. To have your white gold ring re-plated is a simple and inexpensive process. So what is white gold? In short; a gold alloy with a bright white rhodium coating.
Here at Chapelle we offer to send your white gold ring to be re-plated within the first year of purchase free of charge. Of course we can still re-finish your ring for a small charge after the first year too, just get in touch with us at 0115 9400 500 for more details.

Many people own silver jewellery and silver keepsakes, and we are often asked how to clean silver jewellery, particularly if those pieces that have sentimental value, or are family heirlooms. While it is generally less expensive than gold and platinum, it is still a precious metal and requires proper care to maintain longevity.
There are a number of ‘home’ methods of keeping silver jewellery clean. Some of these methods include using toothpaste, baking soda or aluminium and a hot-water bath.
We recommend that you clean silver jewellery using silver polish, dips or cloths. To clean your silver using these, gently rub the item with a silver cloth to remove tarnish. Alternatively, for a more thorough clean you can use silver polish. It is important to note that all polish should be applied gently and jewellery should be rinsed under warm water followed by drying using a soft cloth.
It’s important to always read all instructions before you begin. If you are unsure, get in touch with your jeweller who can assist you appropriately. Remember, silver can be a somewhat soft metal, so take your time. If you are unsure, stick with the professional methods.
There are in fact many ways to clean silver jewellery and it’s generally a fairly easy process that provides great results.

(WHITE ICE SILVER OPEN RECTANGLE DIAMOND TORQUE BANGLE)

How to clean a watch There are many ways how to clean a watch, but here we will cover one of the simplest forms of watch maintenance that you can perform at home. All you will need is a bowl, some water, a little washing up liquid, a soft bristled brush or baby toothbrush, and a soft cloth.
So here is how to clean a watch at home:

Please bear in mind this method is only suitable for metal bracelets, rubber or plastic straps. Leather cannot be cleaned and treated in the same way. Unless the watch is water resistant to the appropriate degree, ensure you do not get water on the case. We would also recommend checking the of the watch before starting this process, as some are only splash proof.

  • 1. Add water and a small amount of washing up liquid to the bowl. Dip the soft cloth in to the bowl and squeeze out all the excess moisture.
  • 2. Gently rub the strap or bracelet until clean
  • 3. Wipe dry with the soft cloth.

The face

  • 1. Create the washing solution once again using water and a small amount of washing up liquid.
  • 2. Dip the soft bristled brush or soft cloth into the solution, shaking or squeezing off excess fluid.
  • 3. Gently rub the watch until clean. Be careful not to get excess water on the watch…
  • 4. Dry the watch using a soft cloth.


Watch maintenance can be daunting, especially with expensive items, but it is in fact an easy process. All you have to do is ensure you take your time, be gentle and you will be left with a watch with a new lease of life.


(MENS ROTARY LIMITED EDITION REVELATION WATCH)

There are many ways how to clean gold jewellery and we would always recommend professional cleaning cloths and fluids as your first point of call. If for whatever reason you can’t get your hands on these products, then this method couldn’t be easier or indeed, more effective. All you will need is a bowl, some warm water, a drop or two of washing up liquid and a soft bristled brush or baby toothbrush.

  • To start with simply fill the bowl with warm water, add a small amount of washing up liquid and gently mix together.
  • Add your gold jewellery and leave to soak for 5-10 minutes.
  • Remove the jewellery and gently scrub with the soft bristled brush until clean.
  • Rinse under warm water and dry with a soft cloth.

And that is how to clean gold jewellery at home. It’s quick, it’s simple and the results will leave your jewellery gleaming.

Many people worry about how to clean white gold jewellery, but it is in fact just as simple as cleaning any other types of precious metal. The only thing you should bear in mind when cleaning white gold, and indeed preserving white gold, is to steer clear of any perfumed products and certain soaps. This is why we would always recommend using professional cleaning fluids, that don’t include any of these abrasive chemicals, along with a professional cleaning cloth. However, there are ways to clean your jewellery at home, quickly, easily, and safely.
For this method of how to clean white gold jewellery, you will need two small bowls, some warm water, a few drops of washing up liquid, and a soft bristled brush and a soft cloth.

  1. Firstly, fill the first bowl with warm water, add a few drops of washing up liquid and mix together.
  2. Just to be careful we would recommend checking the jewellery for any loose stones.
  3. If the stones are all in place, put the white gold jewellery into the water and leave to soak for 10-15 minutes.
  4. When the jewellery has finished soaking, remove from the bowl and gently clean with the soft brush or cloth.
  5. When the jewellery is clean, rinse it under warm water and dry with the soft cloth.

Cleaning white gold jewellery is an easy process but if you’re unsure at all, many jewellers will be able to provide a cleaning service or professional cleaning solution.(18CT WHITE GOLD CANADIAN ICE 30PT DIAMOND SOLITAIRE RING)

Unfortunately, there is no straightforward answer to this question, and whether you can resize jewellery, in particular rings, depends on a variety of factors. First and foremost, we need to determine the style of ring that you would like to resize. Plain bands are a lot easier to resize than say patterned bands, with intricate detailing, which would obviously lose some of the decoration that makes it so unique, and if there are any inscriptions or engravings, this would have to be taken into account too. Whether it is stone set with claws or channel set also determines the possibility of a resize, due to the complexity of the way the gems or diamonds are inlaid. Certain metals such as cobalt, which is popular for mens wedding rings, can’t be resized at all due to the strength of the metal. As you can see, to resize a ring can often be a difficult and tricky task, as some rings are easier to resize than others:


Gem-set rings

Depending on the style of your ring and how the gem stones are set in to the ring will affect how many sizes gem-set rings can be altered. Resizing a ring up or down too many sizes can affect the integrity and security of the stones held within the setting.


Solitaire rings

Claw set solitaire rings, like the popular solitaire engagement rings, can be resized. The style and setting will determine by how many sizes the ring can be altered and it is always best to seek advice from a jeweller about your specific ring and size request.


Plain band rings

To resize a ring that doesn’t have gemstones or decoration on the band is generally considered an easy process for most jewellers. As we mentioned, however, there are certain stronger metals that just cannot be resized, even if they do not have gemstones or decorations. 

Eternity bands

The most popular eternity bands feature channel set gem-stones. Due to the nature of the channel set designs, these rings cannot be resized. This is because during the resizing process the ring shape changes and this effects the security of the setting. If a channel set ring is resized it leads to gem-stones popping out of the setting. Some eternity bands boast channel set gemstones; these styles can be altered in size but without seeing the ring it is hard to advise how many sizes the ring can be altered.
Patterned bands Rings with designs that encircle the entire ring cannot be resized without disrupting the pattern.


If you feel you need to resize your ring, then contact a jeweller who will be able to advise you on the suitability of the alterations.

What is a 20 point diamond is a question that we are often asked. Contrary to common misconception, the ‘point’ doesn’t refer to the cut or shape of the diamond, rather the number of points out of 1ct. Many believe that diamond weight is purely measured in carats (ct) but each carat can in fact be subdivided into 100 'points’. This allows very precise weight measurements to the hundredth decimal place. So, in relation to the question ‘What is a 20 point diamond?’ it is a diamond that is 0.20 carats.It can get rather confusing so if you have any queries at all when buying diamonds, just ask your jeweller and they will be well versed to help.(9CT WHITE GOLD 20PT DIAMOND SOLITAIRE RING)

How to buy a diamond is the easy part, it’s what to look out for when buying a diamond when it all begins to get a little bit tricky; a big 2ct diamond, for example, is by no means necessarily worth more than a smaller 0.50ct diamond of perfect colour and cut. To establish a diamond’s quality, you must examine each of the 4C’s; Carat Weight, Cut, Colour and Clarity. It is the overall combination of these that determines the value, rarity and beauty of a particular diamond.

Carat

A carat is the unit of weight by which a diamond is measured. As large diamonds are rarer than small diamonds, the price of a diamond generally rises exponentially to its size, but it does not always necessarily mean it is of better quality.

The carat weight of a diamond should always be considered along with the other three C's in order to obtain a stone with maximum impact and fire. When all other things are equal, the greater the carat weight, the rarer the diamond and the more expensive it is.

 

Cut

Cut doesn’t just refer to the diamonds shape, but also to its proportions, symmetry and polish. Some of the most popular styles are Princess Cut diamonds, Emerald Cut diamonds and Marquise diamonds, and which one you choose will depend on just as much to do with taste, preference and style as it would be on budget.

 

Aside from the physical aesthetic, a diamonds cut has three effects on its appearance:

  • Brilliance: the brightness created by the light reflections from the internal surface a diamond
  • Fire: the distribution of light into the colours of the spectrum, seen as flashes of colour, even though the diamond is clear
  • Scintillation: the ‘sparkle’ created when a diamond or light source is moved

 

 

Colour

A diamond’s colour is graded, as they actually range from a light yellow to the sparkling white that the majority of people recognised. Currently as it stands, the grade is from D-Z, with D, E and F being the most desirable choice for purchases due to the higher quality and brighter, almost colourless stone. Differences between grades is difficult to see with the naked eye but when diamonds are graded at K or below the difference is much easier to spot. At this grade, the diamond possesses a yellow tint that turns to brown further down the scale you go.

 

Clarity

Naturally occurring ‘specks’ known as inclusions are found in many diamonds; although much of the time these inclusions can only be seen under a microscope. The closer to being flawless (no inclusions) the diamond is, the rarer and therefore more expensive it is.

As most inclusions are invisible to the naked eye the clarity grading system ranges from I (included) to FL (flawless) and is based on how visible inclusions are at x10 magnification. The rarest and most desirable grade is that of a flawless diamond that has no visible inclusions within the stone ensuring maximum brilliance and sparkle.

So when buying a diamond, it’s not a case of ‘how to buy a diamond’, it’s a case of looking out for the 4c’s and determining which one suits your requirements.

The main difference between 9ct and 18ct gold can be broken down into three separate areas that explain not only the price difference between the two but also how suitable each is for making jewellery.

Purity

The main difference between 9ct and 18ct gold is the purity. Pure gold is referred to as 24ct, but as gold is a soft metal, other ores are added to increase its durability and suitability for crafting jewellery and for changing the appearance of gold to create white gold and rose gold pieces. However, as other metals are added, the ‘carat’ drops accordingly. For example, 18ct gold is 18 parts gold and 6 parts other metals, and is 75% pure. Whereas, 9ct gold is 9 parts gold and 15 parts other metals, or 37.5% pure. The same item of jewellery in 9ct gold will be cheaper than the 18ct version but it won’t be half the price. This is because the price of a piece of jewellery is not only worked out based on the cost of the materials used but also takes in to account the labour involved in creating that piece of jewellery. 18ct gold is heavier than 9ct gold but both 18ct and 9ct are classed as quality gold jewellery in the UK market. The purity of an item is assessed in the UK by the Assay Office and is stamped with a hallmark accordingly.

Hardness

As 18ct gold still has a fairly high percentage of pure gold, it’s not a particularly hard metal, especially when compared to its 9ct gold counterpart which, with its higher percentage of other metals is very hard. Both 9ct and 18ct gold jewellery are hardwearing enough to withstand regular wear.

Durability

Jewellery in 9ct gold or 18ct gold is durable and depending on the design is suitable for everyday wear. The key to determining if an item is suitable for everyday wear is to look at the construction of the piece. For example, a hollow 9ct or 18ct gold bangle will dent more than a solid construction version in either metal type. In the UK jewellery market 9ct is the most popular choice.

In regards to the maintenance of the jewellery, so long as you avoid harsh abrasives to clean, and keep it stored in a safe place should you remove it for whatever reason, your jewellery will stay in great condition. It’s worth noting that many designs available in 9ct gold can also be made in 18ct as there is little difference in the way they are used.

9CT GOLD CANADIAN ICE 25PT DIAMOND SOLITAIRE RING

18CT GOLD CANADIAN ICE 25PT DIAMOND SOLITAIRE RING

When choosing for yourself, getting the correct ring size isn’t a difficult task, but there are a few things you must take into consideration.

  • Firstly, always take the measurement at the end of the day, or when your hands aren’t too hot or too cold, as changes in temperature can considerably affect the circumference of the finger.
  • Always take the measurement from the finger you intend to wear the ring on. Our hands slightly differ in size so a ring worn on a finger of the left hand may not be a perfect fit for the same finger on the right hand.
  • Make sure that the chosen ring size leaves enough room for the ring to pass easily along the entire length of the finger.

 

There are a number of ways to take the ring size measurement. One option is to simply wrap a piece of non-elastic string or paper around the base of the finger and take the measurement in millimetres. This doesn’t always result in achieving the most accurate result.

Two alternative methods available involve printing off a ring size guide and placing a ring over the circles that represent the sizes; with this you can determine the size of a ring already worn.

The final option, and most accurate is to request a ring size gauge from a jeweller. This is a plastic band that you loop on to the finger and pull in to the desired size. The actual size of the ring will be indicated by the gauge that runs the full length of the plastic strip.

However, getting ring sizes correct for someone else, such as when buy an engagement ring, can of course be a trickier task. It’s generally advised that another ring that they wear is borrowed and if it’s a ring worn on the middle finger for example, a few sizes are dropped. Again this is not the most accurate way of finding the correct size but is a good place to start.

You can also measure the finger while they are sleeping, or ask your married or engaged friends to get involved by playfully passing around their rings for others to try on, and take a guide from there.

Once you have a measurement a ring size guide will help you determine which size you need. Although some ring sizes do differ from jeweller to jeweller, the ring size guide below is considered universal.

Ring Size Guide

Size rating Inside Diameter (mm)  Inside Circumference (mm)
A 11.95 37.54
A ½ 12.18 38.26
B 12.37 38.86
B ½ 12.6 39.58
C 12.78 40.15
C ½ 13 40.84
D 13.21 41.5
D ½ 13.41 42.13
E 13.61 42.76
E ½ 13.83 43.45
F 14.05 44.14
F ½ 14.15 44.45
G 14.36 45.11
G ½ 14.56 45.74
H 14.65 46.02
H ½ 14.86 46.68
I 15.04 47.25
I ½ 15.27 47.97
J 15.4 48.38
J ½ 15.7 49.32
K 15.8 49.64
K ½ 16 50.27
L 16.1 50.58
L ½ 16.41 51.55
M 16.51 51.87
M ½ 16.71 52.5
N 16.92 53.16
N ½ 17.13 53.82
O 17.35 54.51
O ½ 17.45 54.82
P 17.75 55.76
P ½ 17.97 56.45
Q 18.19 57.15
Q ½ 18.35 57.65
R 18.61 58.47
R ½ 18.8 59.06
S 19.1 60
S ½ 19.31 60.66
T 19.51 61.29
T ½ 19.84 62.33
U 20.02 62.89
U ½ 20.2 63.46
V 20.32 63.84
V ½ 20.68 64.97
W 20.76 65.22
W ½ 20.94 65.78
X 21.18 66.54
X ½ 21.3 66.92
Y 21.49 67.51
Y ½ 21.69 68.14
Z 21.89 68.77

With the exception of porous gems such as pearls and opals, gemset jewellery can be safely cleaned in the same way as gold and silver pieces; preferably with a professional jewellery cleaning cloth or fluid relevant to your specific gemset jewellery. Or, if this is not available, by simply using a bowl, some warm water, a little washing up liquid, a soft bristled brush and a soft, microfiber cloth.

  1. Fill the bowl with warm water, add a little washing up liquid and mix together.
  2. Submerge the gemset jewellery in the water for a minute or so.
  3. Remove and gently scrub clean with the soft bristled brush or cloth.
  4. Once clean, rinse the gemset jewellery under warm water.
  5. Gently dry with the microfiber cloth.

Pearls and opals

Due to the delicate nature of pearls, avoid all abrasive products such as brushes all together. To clean pearls, repeat the above process but be sure to use a PH natural soap and rather than using a brush, gently wipe clean with the microfiber cloth after submerging the jewellery in the water solution.

With opals, don’t submerge them at all, simply dip the cloth in the solution and gently rub clean before drying with the microfiber cloth.

(9CT WHITE GOLD TANZANITE AND DIAMOND CLUSTER RING)

If you’ve decided to purchase a waterproof watch, knowing how to look after your watch it is imperative to ensure a long life. We have highlighted ways for which you can maintain your waterproof timepiece through some basic steps.

1. Do not immerse the watch any more than recommended

Many watches will have a maximum depth at which the watch will be able to be immersed. It is imperative you don’t exceed this number to prevent any damage to the timepiece.

2. Do not press buttons on chronograph watches underwater

Unless the manufacturer specifies, we advise you do not press buttons on chronograph watch whilst underwater. This can cause serious damage to the timepiece, especially when

3. Cleaning metal straps

Because waterproof watches are more prone to water exposure, metal bands especially must be cleaned using mild soapy water with a soft toothbrush.

4. Avoid corrosive substances

Corrosive substances such as chlorinated water or harsh and abrasive soap can damage the case, strap, face or even the gaskets of the watch. When cleaning, ensure whatever you use is free from corrosive substances.

Whilst a waterproof watch can prevent water to get into the timepiece, it does not mean it is completely impervious to it. Follow the above guidelines to ensure your timepiece is clean and free from any defects. These tips will help you know how to look after your watch.

There are a number of reasons as to why a watch can stop working. This FAQ will provide a few tips on what causes and how to fix a stopped watch. A watch stopping isn’t uncommon, and the below points will provide a brief overview of what can cause this.

Two of the most common ways a watch can stop working is when they have suffered water damage or have an issue with the battery. Below are quick and easy fixes on how to fix a stopped watch when affected by these issues.

More often than not, there is an issue with the battery itself. There are several factors that affect the battery such as the capacity of the battery itself, the functions of the watch, how often the chronograph functions are used and so on. Fix: Replace battery

If your watch has been subject to water damage, it is possible that the water has affected an internal mechanism of the timepiece. Fix: 1. Ensure the watch is in a dry location 2. With a soft cloth, dry water on the exterior part of the watch 3. Once you have minimised the moisture on the watch, open the back cover and check to see if any water is present. Be sure not to disturb any of the mechanics as they are delicate and can become dislodged if too much pressure is applied 4. Leave the watch to dry in a warm room for about 24 hours.

How long it will take for a watch repair completely depends upon the issue itself. The majority of battery changes can be done by us, and the customer will need to post the watch in to our Head Office in Nottingham . We will then post the watch back once the battery has been replaced and that we are confident the watch is restored to working order. Alternatively, a customer is welcome to visit one of our local stores and the store team can advise on the correct process and timeframe once they have inspected the watch. If the watch has to be sent back to the manufacturer for further repairs, or something a little more intricate than we can deal with in store, or in our Head Office, we would contact them on your behalf to find out how long it would take. We would then forward to the watch on for you, making a repair an easy process indeed.  If you're looking to get your watch repaired, simply call us on 0115 9400 500, or get in touch with us via the contact form on the contact us page. Once we have received your enquiry, we will get back to you as soon as possible.

How much a watch repair cost will be is dependent on the fault, damage or need. We change the battery on our watches free of charge within the first year of the purchase as per the terms of the guarantee. This can be done both in one of our local stores and in our Head Office in Nottingham. If, however, the watch has to be sent to the manufacturer for further inspection, there may be a cost involved for the watch repair, dependent on the issue. First they will have to determine whether the damage is a manufacturer's fault and therefore covered under the guarantee, and if it is not, they will then work out if there will be a charge and how much it will cost. No work will be undertaken without customer consent, and all repairs and costs will be communicated to the customer for approval. If you're looking to get your watch repaired, simply call us on 0115 9400 500, or get in touch with us via the contact form on the contact us page. Once we have received your enquiry, we will get back to you as soon as possible.

We know just how important presentation is, which is why we ensure all our jewellery and watches come luxuriously presented in the relevant packaging when dispatched. However why not make that sentimental gift even more special by adding the gift bag option to your order at the checkout stage. You can do this by clicking the ‘gift options’ drop down when you are in your basket. From there you can select from a small gift bag that includes a sparkly black gift bag that is 18x25cm, a star gift tag and black tissue paper. Alternatively you can select the large gift bag that is all black and 25x25cm with black tissue paper and a star gift tag. Please be aware that if the item you have ordered comes presented in a larger box and you have selected the small gift bag option we will automatically upgrade the gift bag to the large gift bag which will be included within the parcel as shown in the images below.

          Small gift bag option                                  Large gift bag option


If you have any questions regarding what size gift bag you will need for the item(s) at the checkout, please feel free to call our Customer Service team on 0115 9400 500 Monday-Friday 9am to 5pm where a representative will be more than happy to advise.