By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement.
What we CollectWhen you shop on our website or in store we collect personally identifiable information (PII) that you provide to us. We will ask you to provide PII such as your name, email, address and phone number. When running competitions or surveys we may collect data relevant to that activity.
Whilst browsing our site, third party information may collect information about where you are on the internet. This includes but is not limited to - the URL you came to us from, your IP address, your browser type, the pages of the website you interacted with and the search terms entered into the search box.
If you place an order or browse our site, you consent to the collection and use of your Personal Information. You are consenting to receive the following automated emails which cannot be cancelled:
Order / Reservation Confirmation
Order Dispatch / Order Ready for Collection
Order Follow Up
What we do With the Information we GatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To improve our products and services
- Process orders you may place with us
- To request product reviews of items you may have purchased
- If opted in - to the sending of marketing communications via email
- To respond to your requests, queries or other customer service needs instigated by yourself
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All payments made on our website - and those that are not chosen to be made through PayPal - are processed by WorldPay. To find out more about WorldPay security and privacy policies please visit www.worldpay.com/uk/about. All payments made through our website are processed by EPDQ. This means that your credit and debit card details are only seen by the bank and are not stored by us in any form.
Sharing PII with group companies
Chapelle is owned by Hinds Ltd, which also owns F.Hinds Ltd, trading as F.Hinds the Jewellers. These companies use common systems and your PII is accessible across the group. Each company undertakes not to use your PII for marketing purposes unless you opt into that company's marketing programme.
Sharing PII with Third PartiesIn the course of fulfilling an order we use and share your information with selected third parties. These parties include, but are not limited to, Web Media Group (WMG) (digital marketing services), Red Technology Solutions Limited (E-commerce services) and Easypost (postal services, based in the US).
We may also share your PII with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. Chapelle does not believe in selling or renting PII to third parties. Your PII may be transferred to a third party in the event that the Chapelle business and therefore the customer data connected with it is sold or transferred.
Protecting your PIIChapelle will take appropriate legal, organizational and technical measures to protect your personal information consistent with applicable privacy and data security laws. As a data controller Chapelle is responsible for ensuring any PII it shares is handled in a secure manner. We use a variety of security technologies and procedures to help protect your PII from unauthorised access, use or disclosure.
For the safety of our customers Chapelle does not collect or store customer dates of births, credit or debit card numbers or other information that would be considered highly sensitive.
Transferring PIIYou should be aware that we may be asked to submit your PII to the police or other agencies if asked for when investigating illegal activities. PII collected may be transferred to, stored and processed in your country of residence or any other country in which Chapelle (including its affiliates), subcontractors or agents maintain facilities, including the United States.
Use of IP AddressesAn IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
Controlling your Personal InformationPlease note the following information concerning what your rights are regarding the personal information that we take from you:
- Chapelle does not use your information for marketing purposes unless specifically opted in to by yourself
- If you have previously agreed to us using your personal information, you may change your mind at any time by writing to us at Customer Services, Chapelle, 24 Park Road, Uxbridge, UB8 1NH, by phoning us on 01895 201001 (weekdays 9am - 5pm) or emailing us at firstname.lastname@example.org
- If you have previously opted in to receiving marketing emails from us and no longer want to receive them, you can opt out by clicking on the unsubscribe link found in the footer of any marketing email previously sent to you
When making a request, Chapelle has to take reasonable measures to ensure your identity and this may require you to provide us with additional information such as a current or previous address, email or phone number which we may have on record. We may also ask how you have interacted with Chapelle in the past e.g. have you ordered from us online, shopped in store, worked for us, corresponded with our customer services department etc.
Please note that your right to delete or amend data does not apply where a contract has been performed. Therefore if you have given us your information to fulfil an order or repair online or instore then we have the right to keep a record of that information.