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We look forward to serving you again, please note the following advice regarding orders, repairs and refunds applies:

Refunds -
With stores closed we extended our refund policy until they re-opened. This means goods purchased from November 1st can be refunded within 30 days up until the 12th May (subject to normal refund terms). The same applies to exchanges, ring sizes etc.

Orders In Store -
stores will be contacting customers directly to update them on the status of any orders outstanding. The same applies to repairs, valuations etc. If you do not hear from a store regarding your order please feel free to contact them directly.

Ongoing Orders/Repairs -
most manufacturers have continued some form of service during lockdown but many have furloughed staff or operated on shorter hours. We expect the majority of orders/repairs to be available during the week when the stores re-open but there may be some delays. If you do not hear from your store regarding an outstanding order/repair please contact them directly to discuss.

Contact Us

We are very happy to help...

At Chapelle Jewellers we pride ourselves on the level of customer care offered. Whether you visit us online or in store we aim to ensure your experience is an enjoyable one and that you will have no hesitation in making us your family's jeweller, as so many of our customers have done over the past 40 years.
Should you have a specific enquiry or would prefer to talk to us in person then please contact us by the following: For queries relating to products seen online, when a recent order will be dispatched or about anything you have read online, please:

Email us at or call 01895 201001

For anything relating to one of our branches i.e. items purchased in store, store complaints or about store services, please:

Email us at

You can also write to us at:

Chapelle Customer Services
24 Park Road

For careers advice and information please email us at or head to our Careers page.
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