Services at Chapelle
At Chapelle, we pride ourselves in the high levels of service we provide. From our knowledgable Customer Services team to the variety of jewellery alterations we offer, our range of services is extensive. Read more about our range of services below.
New for 2018, we now stock a range of cleaning products for your jewellery in online as well as in our stores. With prices starting from just £6.99, using the Connoisseur collection is the perfect way to keep your jewellery in tip top condition. Why not try our diamond Dazzle Stik? This amazing product will clean your diamond to enhance its fire and sparkle making it look as good as the first time you wore it.
Another fabulous service we provide is sourcing and creating bespoke jewellery that is tailored to your requirements. Using our trusted goldsmith’s skills and expertise we are on hand to help you design the jewellery of your dreams! Perhaps you have a piece of jewellery that needs a new lease of life? We can also alter older pieces for you, the possibilities are endless.
If you have bought a white gold ring from us, we also offer a re-plating service in the initial 12 months of your purchase. Just pop into any of our stores with a copy of your receipt and we will have your ring re-rhodium plated at our trusted goldsmiths at no further cost to yourself. This re-plating and polishing service gives your ring a lustre and shine as though it was brand new.
When it comes to watches, we provide each watch with a 12 month battery guarantee. If your watch requires a battery change within the first 6 months of your purchase, we will replace the battery for you free of charge in any of our stores or via our Head Office. Any watch that has been purchased through Chapelle can also be altered in size free of charge. All of our store teams are experienced and qualified to professionally remove links from your watch to your required size.
If you have any queries regarding our products, stores or anything at all then our experienced Customer Services team are on hand and happy to help. Drop them an email at [email protected] or give them a call on 0115 9400 500 where they can advise you further.