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With a heritage of over 50 years in the jewellery trade, at Chapelle Jewellery we believe the joy of beautiful jewellery should be shared by everyone; we ensure that all of our jewellery and watches retails at at least 30% off the RRP.
Founded by husband and wife team Paul and Margaret Mortimer in 1979, Chapelle Jewellery began as a family business. In recent years the family business was sold to a part of Hilco UK, operating beside such retail businesses as HMV and Denby Pottery. Now, the family has grown to include a staff of over 250 people trading in 23 outlet centres and 3 concessions across the UK, operating from our Head Office in Nottingham.
The business is proud of its family heritage and under the leadership of Tony Richards our Managing Director we pride ourselves on our excellent customer service. Over the years, we've spent a lot of time building relationships with all brands and suppliers, travelling and sourcing products across the world to ensure we have the very best range, being able to pass our expertise and savings on to the customer. By offering at least 30% off the RRP year round on everything, it means you can find that perfect watch or special piece of jewellery for a fraction of the high street price.
Whether you buy on the web or visit one of our stores we are sure you will be pleased with your shopping experience. If you have any concerns or problems or would like more information about our range, then please contact us on 0115 9400 500, our offices are open Monday to Thursday 9am to 5pm and 10am to 4pm on Friday.
DELIVERY & RETURNS
We dispatch to your door using either Royal Mail Tracked or Royal Mail Special Delivery services. These are reliable services from Royal Mail which are tracked door to door for security and peace of mind.
All items of jewellery, except rings in some sizes and our range of personalised jewellery, shown on our website are available from current stock. We aim to dispatch within two working days of receiving your order. We only dispatch orders Monday to Friday. Customers will receive a confirmation of dispatch email and most orders should be delivered within 5 working days from order placement. Please note that all personalised jewellery takes 28 days to be dispatched to you as each item is made specifically for your order.
Special making rings and personalised jewellery are exempt from our refund and returns policy. Earrings must be returned in the sealed bag otherwise we cannot accept them back.
We offer a range of delivery options to suit all circumstances:
Royal Mail 48hr Tracked - cost: £3.50 - Available on all orders. Royal Mail aim to deliver all 48hr Tracked orders within 48hrs, although this is not guaranteed.
Royal Mail 24hr Tracked - cost: £4.50 - Available on all orders. Free on orders over £500. Royal Mail aim to deliver all 24hr Tracked orders within 24hrs, although this is not guaranteed.
Royal Mail Special Delivery - cost: £5.95 - Available on all orders. Free on orders over £1000. Royal Mail Special Delivery is a guaranteed service, which will arrive by 1pm the day after dispatch, excluding weekends.
Royal Mail International Delivery - for further information on International Delivery Options please see our main delivery and returns page.