CHAPELLE AND OUR COMPANY
Chapelle Jewellery is the trading name of our parent company Mortimer Management Group Ltd.

This website is run by The Jewellery Outlet Ltd.

We have shops throughout Britain and are experienced jewellery retailers dedicated to giving our customers total satisfaction. We are members of The British Jewellers Association and adhere to their code of conduct in all our activities.

Telephone
0115 9 400 500

Email
sales@chapelle.co.uk

Fax
0115 9613579 or write to

Post:
The Jewellery Outlet Ltd,
PO Box 7549
Nottingham
NG4 2YG

Our company registered office is:-
Sherwood House, 7 Gregory Boulevard, Nottingham, NG7 6LB
This address is our legal registered office – for security and practical reasons we cannot accept any visitors at this address.   Our company registration Number is 3325255

TERMS APPLY TO WEB AND TELEPHONE SALES
These terms and conditions apply to purchases made through our website. They do not apply to purchases made at our stores where different terms may apply

WHO CAN BUY
We supply customers in the UK. Our prices are in pounds sterling and include all duties and VAT at the prevailing rate 17.5%. We can only supply customers who are over the age of 18yrs.

PAYMENT

PAYMENT ON LINE
You can pay online through the industry standard secure payment system on our website. All card details are encrypted in the software when the order is placed using high standards of encryption.
The system is secure and we know of no cases of fraud associated with the system.

PAYMENT OFF-LINE
If you prefer you can place your order and arrange payment off line by telephoning our team on 0115 9 400 500 during the hours Monday to Friday 9.00 to 5.00. We can accept payment by cheque through the post or by card over the telephone.

YOUR ORDER - KEEPING YOU INFORMED
We shall email you a confirmation of receipt of your order.
We shall also email you when the goods have been despatched. Delivery will then be made before 12.30 on the working day after the date of despatch if a delivery does not arrive on the day after despatch please contact us.

DELIVERY DAY AND ROYAL MAIL SERVICE
The Royal Mail Special Delivery will not always guarantee a delivery for a Saturday. Our experience is that they usually do deliver on a Saturday but it cannot be guaranteed. Deliveries cannot be made on a Sunday.
An item despatched by us on Friday will usually be delivered on Saturday but may arrive on Monday.
Deliveries will not be made on Bank Holidays.

LIABILITY FOR DELAY
Whilst we make every endeavour to supply items in a reasonable timescale we cannot accept any liability for late delivery or failure to fulfil an order in a particular timescale.

COMPLAINTS
Our aim is to give satisfaction to our customers. We hope that you will not have any cause to complain about the service or products we provide.

However if you do you should contact us by e-mail at sales@chapelle.co.uk or by telephone on
0115 9 400 500 or by fax to 0115 961 3579.

Our offices are open 9.00 am until 5.00 pm Monday to Friday. You may speak with any of our support team regarding any problems.

CANCELLATION AND REFUNDS
21 DAY MONEY BACK PROMISE
Under the Distance Selling Regulations you have a “cooling off period” of seven days giving you the right to return goods for a full refund. This does not include items which have been especially made for you or have some associated hygiene requirement such as earrings or body jewellery.

We offer our customers the opportunity to return items within a twenty one day cooling off period after the item has been despatched by us.

Items returned for a refund must be returned in good condition, unused, with original packaging and paperwork. The items must arrive at our offices within 21 days of our despatch date to you.

Our earrings and body jewellery will be supplied in sealed packets. You may only return earrings or body jewellery for a refund during this 21 day period if the sealed package has not been tampered with.

RETURNING ITEMS TO US BY POST
You will receive details and a return form with your order to enable you to return the item. Simply return the unused item in good condition, with original paperwork and packaging by Royal Mail Special Delivery and a refund of the purchase price will be made by the method used for the purchase. You will pay the costs of returning the item and we shall refund the purchase price you paid excluding any delivery charges.

Refunds and exchanges cannot be processed at our Chapelle stores.

This policy does not apply to purchases which have been made directly from our retail stores. Our normal retail in-store Exchange Policy is clearly displayed at our shops.

GUARANTEES

JEWELLERY GUARANTEES
Our jewellery is guaranteed, for one year, to be free of manufacturing or material faults and to be suitable for the purpose it was sold as required under the terms of the relevant Sale of Goods Acts. You can return jewellery items to us for assessment and action if you have a claim under this guarantee. We may, at our discretion, repair, replace, or refund under the terms of the Sale of Goods Act.
Our guarantee does not apply to faults caused by accident, neglect or misuse of the goods.

WATCH GUARANTEES
After the initial 21-day money back promise period our watches are covered by a manufacturer’s written guarantee supplied with the watch. You are able to return goods to the address shown on the guarantee for repair under the terms of their guarantee. You will need to keep the guarantee and your original purchase receipt to support any guarantee claim.

PRIVACY POLICY AND DATA PROTECTION

SIZES
RING SIZES
We will supply a ring in the size ordered. If you find that a ring is the incorrect size you can return it to us, within 21-days of purchase for alteration to your size. We do not charge for this alteration service.
You can print out our ring size chart to help you order your correct size – full details are printed on the ring size chart. We can also send you a gauge to measure your finger with please email sales@chapelle.co.uk with your request giving your postal address for delivery of the free gauge.

WATCH BRACELET SIZES
All watch bracelets are adjustable. If you find the watch purchased is the incorrect size use the supplied measuring gauge to measure your wrist and then send the watch to us for alteration. There is no charge for this service. You may also take the watch to one of our stores where an alteration will usually be done while you wait and free of charge. It may not always be possible to alter the bracelet while you wait but our staff will certainly try to do so. Many other high street jewellers will undertake alterations but they may charge for this service.

Some watches may need to be returned to the manufacturers for alteration.

PRICES
RECOMMENDED RETAIL PRICES
We specialise in supplying jewellery and watches at discount prices. We do this by supplying previous season products, manufacturer’s excess production and similar products.
The recommended retail price is the price that is suggested or recommended for these items by manufacturers, or agents, or suppliers. Some of the items may have been sold at the higher price at selected other stores associated with our business.

STATUTORY RIGHTS AND THE LAW
Our aim is to give our customers a successful shopping experience. Our terms are intended to give rights, for example by increasing the length of time for cooling off and changing your mind or returning the goods. Your statutory rights are not affected by these terms and conditions.

These terms and conditions are construed under English Law. By placing an order you are deemed to have read and accepted these terms and conditions.

21 DAY MONEY BACK PROMISE
Under the Distance Selling Regulations you have a “cooling off period” of seven days giving you the right to return goods for a full refund. This does not include items which have been especially made for you or have some associated hygiene requirement such as earrings or body jewellery.

We offer our customers the opportunity to return items within a twenty one day cooling off period after the item has been despatched by us.

Items returned for a refund must be returned in good condition, unused, with original packaging and paperwork. The items must arrive at our offices within 21 days of our despatch date to you.

Our earrings and body jewellery will be supplied in sealed packets. You may only return earrings or body jewellery for a refund during this 21 day period if the sealed package has not been tampered with.

Returns will not be accepted outside the 21 day period which will be clearly shown on your delivery note and other documents.

RETURNING ITEMS TO US BY POST
You will receive details and a return form with your order to enable you to return the item. Simply return the unused item in good condition, with original paperwork and packaging by Royal Mail Special Delivery and a refund of the purchase price will be made by the method used for the purchase. You will pay the costs of returning the item and we shall refund the purchase price you paid excluding any delivery charges.

Refunds cannot be processed at our Chapelle stores and can only be handled by returning the item to us at the address given on your paperwork.

This policy does not apply to purchases which have been made directly from our retail stores. Our normal retail in-store Exchange Policy is clearly displayed at our shops.

All our jewellery is hallmarked to current british hallmarking regulations. We operate strict quality control procedures so our customers can always be assured of the high standard of jewellery purchased.

Please click here for information on our white gold jewellery.

We are authorised dealers of all the watch brands we offer for sale, both on this website and in-store. Each watch purchased is supplied with a genuine manufacturers warranty and box so you can have confidence in the timepiece purchased.

Our two directors, Margaret & Paul Mortimer, have a combined experience of over fifty years in jewellery manufacturing and retailing. We are often asked "how can you sell at these prices" the simple answer is that we use our experience and contacts to source the best possible value in jewellery and watches from suppliers throughout the world.  We specialise in supplying end of line and previous season products.  The savings we make in sourcing these products are all passed on to our customers.  All items we sell are new and perfect goods; we do not sell seconds or second-hand items.

We dispatch to your door by Royal Mail Special Delivery. This is a reliable service and a signature will be required on delivery. If you are out when a delivery is attempted the goods will not be left but the postman will leave a card. You can then arrange to collect the item from your local sorting office or specify a suitable day for delivery.

All items, except rings in some sizes, shown on our website are available from current stock. We aim to despatch within two days of receiving your order. We only despatch Monday to Friday.

Your order should therefore normally arrive with you in 4 to 5 working days. This period may be longer for rings where a particular size is required.

Whilst we try to deliver to you within up to 5 working days please allow up to 21-days for delivery. If we have any difficulty with making the supply within 21 days we shall contact you to discuss the matter. We shall keep you informed of the likely delivery date.

We charge £4.95 for delivery of each parcel. If you order several items for delivery to one address then the charge will still be just £4.95 for the total order.  Even if we have to send it in two parcels you will only pay one delivery charge.

YOUR ORDER - KEEPING YOU INFORMED
We will email you a confirmation of receipt of your order.
We will email you to let you know of the expected despatch day.
We will also email you when the goods have been despatched.

Delivery will then be made before 13.00 on the working day after the date of despatch. If a delivery does not arrive on the day after despatch please contact us.

DELIVERY DAY AND ROYAL MAIL SERVICE
We always use a fully insured guaranteed delivery service. The Royal Mail Special Delivery will not always guarantee a delivery for a Saturday. Our experience is that they usually do deliver on a Saturday but it cannot be guaranteed. Deliveries cannot be made on a Sunday.
An item despatched by us on Friday will usually be delivered on Saturday but may arrive on Monday.
Deliveries will not be made on Bank Holidays

LIABILITY FOR DELAY
Whilst we make every endeavour to supply items in a reasonable timescale we cannot accept any liability for late delivery or failure to fulfil an order in a particular timescale.

At Chapelle we aim to give our customers the fairest and best service possible.  Your statutory rights are extened by our policies.  For example your statutory rights allow you to retun goods purchased on the web within 7 days of purchase.  At Chapelle we give you 21 days in which to consider your purchase and return items to us.

View our full returns policy for more details.