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Monday to Friday: 9am-5pm
 

Special Makings

 

 

Special Makings Terms and Conditions

We stock sizes J-R as standard for the majority of our range of ladies rings. However, we are sometimes able to order in larger or smaller sizes outside this size range, therefore it is always worth asking about.

Whilst we do endeavour to ensure our range of jewellery has something special for everyone, if you spot an item of jewellery that you like but wish to put a personal touch to, for example, you would like a different gemstone combination or cut of diamond, please do not hesitate to contact us with your ideas. It is sometimes possible for manufacturers to alter a design to specific requests, for example, changing the metal type from gold to white gold or 18ct to 9ct etc.

Once an item has been altered or designed away from our standard range to meet your specific requirements, it is in fact exempt from our exchange/refund policy. If additional design or alteration costs are applicable, this will confirmed at the time of order.

If an item requires specific attention by our manufacturers or goldsmiths, it may take a length of time to complete the process, therefore a time guide will be given around the time of order.

We are more than happy to look into achieving your specific design requirements or simply help you find that ideal item you are looking for, so please do not hesitate to call us on 01159 400 500 (Monday to Friday, 9am 5pm) or email sales@chapelle.co.uk.

This above information is relevant to website orders only and your statutory rights are not affected.