21 DAY MONEY BACK PROMISE
Under the Distance Selling Regulations you have a “cooling off period” of seven days giving you the right to return goods for a full refund. This does not include items which have been especially made for you or have some associated hygiene requirement such as earrings or body jewellery.

We offer our customers the opportunity to return items within a twenty one day cooling off period after the item has been despatched by us.

Items returned for a refund must be returned in good condition, unused, with original packaging and paperwork. The items must arrive at our offices within 21 days of our despatch date to you.

Our earrings and body jewellery will be supplied in sealed packets. You may only return earrings or body jewellery for a refund during this 21 day period if the sealed package has not been tampered with.

Returns will not be accepted outside the 21 day period which will be clearly shown on your delivery note and other documents.

RETURNING ITEMS TO US BY POST
You will receive details and a return form with your order to enable you to return the item. Simply return the unused item in good condition, with original paperwork and packaging by Royal Mail Special Delivery and a refund of the purchase price will be made by the method used for the purchase. You will pay the costs of returning the item and we shall refund the purchase price you paid excluding any delivery charges.

Refunds cannot be processed at our Chapelle stores and can only be handled by returning the item to us at the address given on your paperwork.

This policy does not apply to purchases which have been made directly from our retail stores. Our normal retail in-store Exchange Policy is clearly displayed at our shops.

All our jewellery is hallmarked to current british hallmarking regulations. We operate strict quality control procedures so our customers can always be assured of the high standard of jewellery purchased.

Please click here for information on our white gold jewellery.

We are authorised dealers of all the watch brands we offer for sale, both on this website and in-store. Each watch purchased is supplied with a genuine manufacturers warranty and box so you can have confidence in the timepiece purchased.

Our two directors, Margaret & Paul Mortimer, have a combined experience of over fifty years in jewellery manufacturing and retailing. We are often asked "how can you sell at these prices" the simple answer is that we use our experience and contacts to source the best possible value in jewellery and watches from suppliers throughout the world.  We specialise in supplying end of line and previous season products.  The savings we make in sourcing these products are all passed on to our customers.  All items we sell are new and perfect goods; we do not sell seconds or second-hand items.