Returns Policy

21 Day Money Back Promise

Under the Distance Selling Regulations, you have a 'cooling off period' of 7 days giving you the right to return goods for a full refund. This does not include items which have been especially made for you or have some associated hygiene requirement such as earrings or body jewellery.

We offer our customers purchasing through our website the opportunity to return items within a twenty one day cooling off period after the item has been despatched by us.

Items returned for a refund must be returned in good condition, unused, with original packaging and paperwork. The items must arrive at our offices within 21 days of our despatch date to you.

Our earrings and body jewellery will be supplied in sealed packets. You may only return earrings or body jewellery for a refund during this 21 day period if the sealed package has not been tampered with.

Returns will not be accepted outside the 21 day period which will be clearly shown on your delivery note and other documents.

Store Returns

With the exception of pierced jewellery (earrings and body jewellery etc) and specially ordered or altered items, we are happy to exchange items purchased in stores. Simply return the unused item to one of our stores with the original packaging and receipt within 28 days for an exchange.

We are happy to exchange store purchases however it is not our policy to give refunds for returned items except under the requirements of The Sale of Goods Act, for example where they have a manufacturing fault. Your statutory rights are unaffected.

If you are unable to select a suitable replacement item in the store then a gift card will be provided which is valid for 2 years from date of issue.