Within the UK, we dispatch to your door using either Royal Mail Special Delivery or Royal Mail Signed For. These are reliable services from Royal Mail which require signatures on delivery. If you are out when a delivery is attempted the goods will not be left but the postman will leave a card; you can then arrange to collect the item from your local sorting office or specify a suitable day for redelivery.
We will provide you with a tracking reference for your order so you can confirm the status of the delivery on the Royal Mail website. Royal Mail Special Delivery is a guaranteed service with delivery being made before 1pm the next working day after the date of despatch. Royal Mail Signed For usually takes between 3 to 5 working days after the date of dispatch to be delivered.
We also use Royal Mail for international deliveries and choose a signed for service to ensure the item is insured whilst in transit. We use the most detailed international tracked option available for your country. The estimated delivery timescale from despatch is usually up to 7-10 working days depending on the country where delivery is being made. Relevant pricing information will be shown at the time of order placement.
All items of jewellery, except rings in some sizes, shown on our website are available from current stock. We aim to dispatch within two working days of receiving your order. We only dispatch orders Monday to Friday. Customers will receive a confirmation of dispatch email and most orders should be delivered within 5 working days from order placement. Whilst we make every endeavour to supply items in a reasonable timescale we cannot accept any liability for late delivery or failure to fulfil an order in a particular timescale.
Within the UK we charge £3.50 for Royal Mail Signed For and £4.95 for Royal Mail Special Delivery. We will offer Royal Mail Signed For delivery on orders up to £100 only; orders over £100 will be dispatched using Royal Mail Special Delivery. You are able to upgrade to Royal Mail Special Delivery on orders under £100 if you wish.
International orders are also sent via Royal Mail. We use Royal Mail International Tracked & Signed for all eligible countries which costs £12.50, and Royal Mail International Delivery to other international destinations, which costs £9.99.
Free delivery is available, regardless of destination, on all orders over £500.
If you order several items in one order for delivery to the same address only one delivery charge will be made, even if we decide to dispatch in two separate parcels.
Unfortunately we are unable to keep stocks of every ring size so delivery of rings may take longer where a particular size is required. We will usually be able to obtain the ring from one of our stores and dispatch promptly however please allow up to 21 days for delivery. We will always inform you of an expected dispatch date if the item is going to be delivered outside of the usual 5 working days.
In some instances rings are made especially to order in the size you require. This service can take 4 - 6 weeks depending on the style however we would advise you promptly and ask for your confirmation of your wish to proceed.
Each piece is ordered and made especially for you with your personalised information so please allow 28 days for the delivery of your personalised jewellery.
We understand that jewellery is often purchased as a gift and as such we do not show any reference to Chapelle Jewellery on any packaging. All items are sent out in suitable packaging so they arrive undamaged and the parcel cannot be identified as containing jewellery.
As standard procedure all paperwork relating to the order is contained in the parcel however should you wish the paperwork to be sent to you as an email only, this can be arranged. Please contact firstname.lastname@example.org confirming your order reference and advising us of your wish.